Refund policy
Refund & Return Policy – 100% Customer Satisfaction Program
Eligibility
- You can return items within 5 days of delivery.
- Non-Returnable Items: Accessories, bags, blouses, sarees with stitched blouses, customized, and personalized products.
- Products must be in original condition and include all labels & tags intact.
- Return Conditions: Returns are only accepted for items that are damaged, defective, or significantly different from the online description.
- Minor color variations will not be treated as a defect and hence, are not eligible for return.
- Returns are not accepted in cases where the customer simply does not like the product quality, provided the item matches the description and images shown.
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If a customer has ordered a specific size and the same size does not fit, we can provide an exchange for the same product.
- When you receive the parcel, please record a video while opening the package. Without an unboxing video, complaints will not be considered.
- All returns are subject to approval.
Shipping and Return Charges
- Shipping is free within India.
- Return Charges: A flat fee of INR 199 of the order value will be applied as return and restocking charges for orders within India.
- No fees are applicable for exchanges within India
Refund Process
- Once you raise the return request, we will arrange pickup for the product. OR The customer needs to send the parcel back through any courier service at their own cost.
- The pickup agent will conduct a quality check of the product.
- Upon successful pickup, we will initiate your refund.
- Please include a slip inside the return parcel mentioning your Bank Account Number, IFSC Code, and Order Slip.
- A ₹200 shipping fee will be deducted from the total refund amount.
- You will receive your refund within 7 to 10 days.
In case of lost orders
- If a shipment is lost in transit, we wait for 15 to 20 days and then reprocess/reship the order.
Return & Cancellation
- Returns: You can place return request within 5 days of delivery.
- Cancellations: Order cancellations are accepted within 24 hours of placing the order.
📞 For any return-related query, you can call or WhatsApp us at +91 9978155114 (between 10 AM – 6 PM). When reaching out, kindly mention your order number along with the reason for return.